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You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including any shipping costs. Only the cost of return from your home to the store for your own account. These costs vary by package size and / or country of return origin, consult the website of your carrier for the exact rates.

If you exercise your right of withdrawal, the product with all accessories and - if reasonably possible - in its original condition and packaging to be returned to the entrepreneur. To make use of this right, please contact us at klantenservice@myshapez.com. We will then refund the order amount due within 14 days after notification of your return provided that the product has already been received in good order.

Please contact us before registering a return for smooth processing :)

*Don't forget to mention your order number when you return your order!

Click here to contact us

 

Lost Packages

By placing an order at MyShapez, you agree to our delivery times. Most orders are delivered on time, but external factors such as customs controls can sometimes lead to delays. If the delivery time of your order is 5 working days longer than the delivery time indicated by us, please contact us.

MyShapez is not responsible for lost or stolen packages that have been confirmed to have been delivered to the specified address. Upon request, MyShapez will confirm delivery to the address provided, the date of delivery, tracking information and shipping details for the customer to investigate.